Common Data Errors that Kill CRM Projects
BankersOnline
9/30/02
Corporations are spending millions on customer relationship management (CRM) software and consulting. Yet, poor quality customer data can render those CRM efforts useless.
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Sanwa Bank Pushing Financial Services to the Web
Network World Fusion
2/26/01
Sanwa kicking off web initiatives with new e-biz head David Espenschied.
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Chief Hired to Integrate Countrywide's Web Efforts
American Banker
5/19/99
Interview with David Espenschied on integration of web into Countrywide.
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